Return & Exchange Policy

Handcrafted & Made to Order

All of our products are handcrafted and made to order to ensure freshness and quality. Because of the nature of our herbal blends, teas, and body care products, we cannot accept returns or exchanges once an item has left our facility. The only exception is if you receive an incorrect item, in which case we will gladly correct the error.

Final Sale Items

Due to health and safety standards, all consumable and topical items—including teas, herbs, body creams, and bath products—are considered final sale and non-returnable.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, please contact us within 7 days of delivery with photographs of the issue so we can address it promptly.

Disclaimer

Our products have not been evaluated by the Food and Drug Administration (FDA). They are not intended to diagnose, treat, cure, or prevent any disease. Information provided on our website or packaging is for educational and informational purposes only and should not be taken as medical advice. Always consult your healthcare provider before using any herbal product, especially if you are pregnant, nursing, taking medications, or have a medical condition.

Order Policy

Order Processing

All orders are handcrafted and made to order. Please allow 1–4 business days for processing before shipment. Processing times may be extended during holidays, sales, or high-volume periods.

Order Accuracy

In the event your order is incorrect, please email us within 7 days of delivery with a photo of what you received. Once verified, we will ship the correct item within 1–3 business days.

Lost or Missing Packages

All packages are insured. If your order is lost or missing in the mail, please first follow up with the shipping carrier and file a claim. Forward all claim details to our customer service department so we may assist.

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  Undelivered Packages (never scanned as delivered): May be reissued once a claim is filed and approved.
  
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  Delivered but Lost/Stolen Packages: May be reissued after a claim is filed with the carrier.
  

Customer Responsibility

Please ensure that your shipping address and contact information are correct at the time of order. We are not responsible for delays or losses caused by incorrect addresses, unclaimed packages, or postal service errors.

Health & Safety Policy

Due to the nature of our products—herbal teas, blends, and body care items—we cannot accept returns once items have left our facility. This protects the safety and integrity of our products.

Disclaimer

Our products have not been evaluated by the Food and Drug Administration (FDA) and are not intended to diagnose, treat, cure, or prevent any disease. Information provided is for educational purposes only and should not be considered medical advice. Please consult a healthcare professional before using any herbal or topical product, especially if you are pregnant, nursing, on medication, or have a medical condition.

Shipping & Processing Policy

Processing Time

All orders are handcrafted and made to order. Please allow 1–4 business days for processing before shipment. Processing times may be extended during holidays, new product launches, or high-volume periods.

Shipping Timeframes

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  Domestic (U.S.) Orders: Standard delivery is typically 5–7 business days after shipment, though delays may occur depending on USPS volume and staffing in your area.
  
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  International Orders: Estimated delivery is 5–12 business days after shipment. Customs processing may extend delivery times beyond this estimate.
  

Tracking Information

Tracking numbers are provided once your order has been fulfilled. Please allow 1–4 business days for tracking updates to appear in the USPS system after your package is scanned in.

Delays & Liability

Once packages are in the possession of USPS or another shipping carrier, Kyng Nykoh Empire is not responsible for delays, lost items, or delivery errors. If a package is lost or delayed, please contact USPS directly. We will assist in providing tracking information as needed.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and product so we can assist.

International Customs & Fees

International customers are responsible for any customs duties, taxes, or import fees assessed by their country. These charges are not included in the product or shipping costs.

Health & Safety Notice

Due to the nature of our products—herbal teas, blends, and body care items—we cannot reship or accept returns of consumable or topical items once they leave our facility. Please ensure your shipping address is correct at checkout.

Disclaimer

The products offered by Kyng Nykoh Empire are handcrafted herbal blends, teas, and body care items created for general wellness and self-care.

FDA Notice

These statements and products have not been evaluated by the Food and Drug Administration (FDA). Our products are not intended to diagnose, treat, cure, or prevent any disease.

No Medical Advice

The information provided on this website, through our products, or in any related materials is for educational and informational purposes only. It should not be taken as medical advice, diagnosis, or treatment. Always seek the guidance of a qualified healthcare professional with any questions you may have regarding your health, medical condition, or treatment options.

Individual Results

Because every body is unique, results may vary. We cannot guarantee that our products will have the same effect on all individuals. Use of our products is at your own discretion and risk.

Safety Precautions

If you are pregnant, nursing, taking medications, or have any pre-existing health conditions, consult with your healthcare provider before using any herbal or topical product. Discontinue use if irritation or discomfort occurs.

Limitation of Liability

By purchasing and using our products, you acknowledge and agree that Kyng Nykoh Empire shall not be held liable for any claims, damages, injuries, or losses resulting from the use or misuse of our products or reliance on the information provided.